Background Paths
Background Paths

Drakkar AS

Your Data Rights

Managing your personal information

Your Rights at a Glance

You are in control of your personal data. Whether you use Drakkar as a rider, driver, car owner, fleet owner, or employer — under GDPR, you have the right to access, correct, export, or delete your information at any time.

Who This Applies To

These rights apply equally to every person who holds a Drakkar account, regardless of role:

  • Riders and passengers
  • Drivers and transport providers
  • Car owners (løyvehavere)
  • Fleet owners and fleet managers
  • Employers and corporate account administrators
  • Employees invited to a car owner or fleet owner account

Request Account Deletion

Delete Your Account

You can request permanent deletion of your Drakkar account and all associated personal data through our self-service portal. The deletion page shows exactly what data is removed for your specific account type.

  • Sign in and use our deletion request page — it covers all account types
  • You have a 24-hour cancellation window after submitting
  • We will verify your identity and process the deletion within 30 days
  • Some data may be retained where required by law (e.g., financial records under Norwegian accounting regulations)
  • Once processed, this action cannot be undone
Request Account Deletion

Alternatively, email personvern@drakkkar.no with the subject "Account Deletion Request" from your registered email. For fleet or corporate accounts, contact team@drakkkar.no.

Request Your Data

Data Export (All Account Types)

You can request a copy of all personal data we hold about you in a commonly used, machine-readable format (JSON). The export includes data specific to your role:

  • Riders: profile, trip history, payment references, ratings
  • Drivers: everything above plus KYC records, scoring history, earnings, appeal history
  • Car owners: profile, vehicle registrations, employee assignments, payout history
  • Fleet owners: fleet profile, vehicle fleet data, driver assignments, analytics
  • Employers: organisation profile, employee spending records, invoices

Email personvern@drakkkar.no with subject "Data Export Request" and we will respond within 30 days.

Correct Your Information

Update Your Details

You can update your personal information directly through the relevant portal for your account type:

  • Riders: update your name, phone, and email in the Drakkar app settings
  • Drivers: update profile details in the driver app; KYC changes require new BankID verification
  • Car owners: update company and personal details in the car owner portal at /car-owner/settings
  • Fleet owners: update fleet details in the fleet management portal
  • For corrections to trip history, financial records, or other system data, contact team@drakkkar.no

Withdraw Consent

Control Your Preferences

  • Voice features (drivers): Disable voice input at any time through the driver app. Previously transcribed text will be deleted.
  • Analytics: Opt out of optional analytics through your cookie preferences.
  • Push notifications: Disable push notifications through your device settings or the app.
  • Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.

Request Human Review of Automated Decisions

If an automated decision has affected you — such as trip allocation, driver ranking, surge pricing, or priority scoring — you have the right to request a human review under GDPR Article 22.

  • Drivers: submit a review request directly through the Drakkar driver app (Klage på beslutning)
  • Riders: contact team@drakkkar.no if you believe a pricing or allocation decision was unfair
  • Car owners / fleet owners: contact team@drakkkar.no regarding fleet-level automated decisions
  • A member of our operations team will review the decision within 72 hours
  • You will be notified of the outcome and the reasoning behind it
  • If the decision was incorrect, we will take corrective action

How We Handle Your Requests

We process all requests in accordance with GDPR and Norwegian data protection law (personopplysningsloven):

  • All requests are processed within 30 days
  • We may need to verify your identity via BankID or registered email before processing sensitive requests
  • There is no charge for exercising your data rights
  • If we cannot fulfil a request, we will explain why in writing
  • Fleet and corporate account requests may require coordination with account administrators

Contact Us

Get in Touch

  • Data rights & privacy requests: personvern@drakkkar.no
  • General support: team@drakkkar.no
  • Fleet & corporate accounts: team@drakkkar.no

If you are not satisfied with how we handle your data, you have the right to file a complaint with Datatilsynet (Norwegian Data Protection Authority).

For consumer disputes, you may contact Forbrukertilsynet (Norwegian Consumer Authority).

Your rights are protected under the General Data Protection Regulation (EU) 2016/679 and the Norwegian Personal Data Act (Personopplysningsloven).